Política de envío

Digital Delivery Policy
Last updated: August 22, 2026

Markage is a trade name of Harper Stride Group Ltd.
References to “Markage”, “we”, “us”, or “our” mean Harper Stride Group Ltd.

This policy explains how Markage delivers digital services purchased on markage.ca. Because our services are digital in nature, there is no physical shipping.

1. Scope

This policy applies to all digital services offered by Markage, including:

  • Studio Access subscriptions
  • Designer On Demand packages
  • Social Media Manager packages
  • Website design and development projects
  • Hosting and managed WordPress services
  • One-time creative or consulting projects

2. Service Activation

Once payment is successfully processed, we will activate your service according to the timelines stated on the product page or in your order confirmation.

For subscription services (Studio Access, Social Media Manager, Designer On Demand, etc.), your dedicated Studio Manager or account contact will typically reach out within 1–2 business days to begin onboarding.

3. Delivery Process

A. Subscription Services (Studio Access, Social Media Manager, Designer On Demand) You will be assigned a dedicated Studio Manager or primary point of contact who coordinates your work. You submit requests through the agreed process. Work is prioritized and delivered according to the fair-use and capacity terms of your plan. Ongoing communication happens via email, shared project tools, or other methods we agree on.

B. One-time Projects (Website builds, design packages, etc.) We follow a structured process that typically includes:

  • Kick-off and information gathering
  • Concept or first draft
  • Revisions (the number of rounds is stated on the product page or proposal)
  • Final delivery and handoff

4. Client Responsibilities

To keep delivery on schedule, you agree to:

  • Provide requested assets, feedback, and approvals in a timely manner
  • Ensure contact information is accurate
  • Respond within reasonable business timeframes

If delays occur on your side (missing assets, delayed feedback, etc.), project timelines will be adjusted accordingly. We are not responsible for delays caused by late client input.

5. Revisions

Revision rounds are limited as stated on the product page or in your proposal. Additional revision rounds beyond the included amount may be quoted separately.

6. Final Delivery & Handoff

Upon completion of a project or when subscription work is delivered, we will provide the final files or live deliverables via:

  • Email
  • Secure file-sharing link
  • Client portal (where available)

You are responsible for downloading and securely storing all final assets.

7. Changes & Cancellations

If you need to change the scope of a project or cancel a service, the rules in our Return & Refund Policy apply. In general:

  • Full refunds are available only if work has not yet started
  • Once work has begun, refunds (if any) are handled according to the Refund Policy

8. Confidentiality

All login credentials, access information, and client materials provided to us are treated as confidential and used only for the purpose of delivering the purchased services.

9. Contact

Questions about delivery timelines, status, or access: support@markage.ca