Refund Policy (Canada)

Last updated: June 1, 2020

This policy explains when refunds are, and are not, available for purchases from Markage (“we”, “us”). Our work consists of custom, digital deliverables produced to your brief. For clarity and fairness, please read this page before ordering.

1) General rule

• All services are non-refundable.
  Our deliverables are bespoke and not returnable once work has begun. You are paying for professional time and effort applied to your brief, including creation, editing, and preparation of files.

• Month-to-month by default.
  Purchases are month to month with no auto-renewal. Subscription options are available by request; specific terms will be confirmed in writing.

2) What your payment covers

Your payment covers the creative scope listed on the product page at the time of purchase (e.g., number of social posts, reels/carousels, email campaigns, or articles) and one consolidated round of reasonable edits per monthly batch, unless the page states otherwise.

3) Cancellations

• Month-to-month orders: You may cancel future work any time before placing a new order. Because work begins soon after payment and intake, we do not provide refunds once an order is placed.

• Optional subscriptions (if arranged): You may cancel for the next cycle as described in your subscription confirmation. Prorated refunds are not issued for early cancellation within a cycle.

4) Revisions vs. refunds

If you are not satisfied with a draft, please use your included one round of edits per monthly batch. We will make reasonable changes within scope. Approval of a deliverable is final.

5) Onboarding and client delays

• Onboarding required: We need your intake (brief, brand assets, access) to begin. Failure to complete onboarding does not create a refund right.

• Delays by you: If feedback or approvals are delayed on your side, this does not trigger a refund or a shift in billing for later orders.

• No response: If we have not received feedback within 30 days of delivery, we may mark the batch as approved and archive files (see retention below).

6) Technical issues and third-party platforms

• We work with external platforms (e.g., social networks, ESPs, CMSs). We do not control outages, policy changes, connection errors, disabled accounts, or credential changes.

• Posting/scheduling is a value-add. You are paying for the creative deliverables. If platform access cannot be established, we will provide the approved files for you to post/send manually. This does not warrant a refund.

• It is your responsibility to maintain access to your accounts and to review that scheduled posts are publishing as intended.

7) Results and performance

We do not guarantee specific results (e.g., sales, engagement, rankings, deliverability). Outcomes depend on many factors beyond our control. You are purchasing creative work delivered to your brief.

8) Errors and corrections

We aim for accuracy. If we make a material error within scope (e.g., a spelling mistake that survived review, or an incorrect detail we introduced), we will correct it in a timely manner. Corrections do not include out-of-scope changes or new directions. Refunds are not offered for errors; corrections are the remedy.

9) Credits (limited use)

In rare situations where work has not yet begun and by mutual agreement, we may approve a credit for future services. Credits are issued at our discretion, are not cash, and may carry an expiry date noted in writing.

10) File delivery and retention

We supply files in common formats (e.g., PNG/JPG/MP4/HTML/Docx). We retain deliverables for up to three (3) months after delivery. Please download and store your files; we cannot guarantee availability beyond this window.

11) Chargebacks and disputes

If you believe a charge is incorrect, contact us at support@markage.ca so we can review and resolve it. Initiating a credit-card dispute for matters covered by this policy may result in suspension of services while we investigate. If a dispute is resolved in our favour, we may invoice you for the disputed amount and reasonable fees associated with the dispute. This section does not limit any rights you may have under applicable Canadian law.

12) Resellers and agency partners

If you purchase on behalf of your client, you remain responsible for payment to us regardless of whether your client pays you. We do not refund resellers for services rendered.

13) Changes to this policy

We may update this Refund Policy from time to time. Changes apply prospectively and will be posted with an updated “Last updated” date.

14) Contact

Questions about this policy? Contact:
Markage – Refunds
Email: support@markage.ca